THE PEOPLE CLOSEST TO THE CUSTOMER

ARE YOUR BRAND 

...and your occupancy drivers.

Your best front line staff are the most valuable investment you have and they own your brand, reputation, and occupancy.  We know how to find the best.
 
Our industry talks about labor expenses, turnover, short-staffing, and the looming labor crisis ad-nauseum. SO, we've spent the last three years doing something about it.  Something powerful, scientific, customized to your best people, and pays for itself by eliminating just one bad hire.                             JUST ONE.  

Listen to Jill Haselman

on the Senior Living Podcast

YOUR FRONT LINE CONTROLS NOI.

The Compelling Reasons Why

WHAT WE DID ABOUT IT

We spent 3 years talking, analyzing, observing, measuring, and digging to find out what the key to occupancy is?  We found it.

It's the feeling you have when you walk into a community; we all know what that is and we know it in less than 5 minutes.  That feeling is created by the people-- the frontline-- and it's either good or bad and that's when a sale happens.  It's that simple.... but we kept digging to find out who creates that great feeling and who is responsible when it isn't there?

When we asked sales leaders, ED's, managers and regionals this question their answers were unanimous:  it's the front line staff... BUT ONLY THE BEST ONES create that great feeling and the TOXIC ONES DESTROY the opportunity and we lose the sale.

 

So the solution is to keep your best people and find more like them.  Easier said than done.  So the the HireIMPACT was born!

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